Gaborone, Botswana · Est. 2020

We Help Botswana Businesses Run Smarter.

From ICT support to AI integration — simple, affordable solutions built for your business.

Maintenance Helpdesk
Maintenance Helpdesk 24/7 estate maintenance dispatch Click for Details
Web Development
Web Development Websites that convert (1-yr free domain included) Click for Details
Call Centre Setup
Call Centre Setup Built for volume and performance Click for Details
Appointment Setting
Appointment Setting Never miss a lead again Click for Details
ICT Support
ICT Support Infrastructure that never sleeps Click for Details
General Suppliers
General Suppliers Everything your business needs Click for Details
Skip Tracing
Skip Tracing Discreet, accurate, professional Click for Details
AI Integration
AI Integration Tutoring & Emergency systems Click for Details

Our Expert Services

Maintenance Helpdesk

Fast, reliable estate & facilities maintenance support when you need it most

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Web Development

Professional websites that work hard for your brand (1-yr free domain included)

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Call Centre Setup

End-to-end call centre design and implementation for your team

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Appointment Setting

Never miss a lead — we manage your bookings professionally

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ICT Support

Keep your infrastructure running smoothly, every day

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General Suppliers

Sourcing the supplies and materials your business depends on

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Skip Tracing

Professional, discreet location and contact tracing services

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AI Integration

Deploy smart after-school tutoring systems and automated emergency routers

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Botswana's Partner for Practical Business Solutions

Established in 2020, Mayfield Holdings (Pty) Ltd has been on a steadfast mission to empower local and regional enterprises with high-quality, practical business resources. Based in Gaborone, our agency was founded on the belief that top-tier solutions shouldn't come with enterprise-level price tags.

We integrate modern AI tools into your business workflows — giving you the edge without the complexity.

Our primary focus lies in delivering technology and support mechanisms that align perfectly with your operations. Whether troubleshooting hardware, setting up reliable digital pipelines, or implementing call centers, we work discreetly, honestly, and speedily to keep your teams performing perfectly.

2020 Established
8 Service Areas
BWA Gaborone Based
Company Registration No. BW00001718864
Registered Office Plot 61050, Gaborone Diamond Park, Block 8, Gaborone, Botswana

What People Say About Us

Mayfield Holdings helped us deploy our local call center in record time. Their support is incredibly prompt and professional.

Kagiso Molefe
Operations Director

Our web development project was handled smoothly from start to finish. We highly recommend their high-quality IT service.

Amantle Gaseitsiwe
Founder

Their ICT support team is dependable and extremely knowledgeable. Our systems have never run better.

Thabo Letsatsi
IT Manager

Call Center Operations Tools

Boost efficiency, optimize staffing levels, and maintain outstanding quality with our custom operations engines.

Input Staffing Metrics

Erlang C Staffing Outputs

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Active Agents Required
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Scheduled FTEs (with Shrinkage)
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Traffic Load (Erlangs)
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Agent Occupancy (%)
Predicted SLA: 85.4%
Calculated staffing levels will successfully satisfy your service level target under steady traffic conditions.
Methodology: Standard Erlang-C mathematical queue equations. Shrinkage incorporates non-productive times (lunches, breaks, coaching, PTO, off-line work).

Coaching Builder

Active Coaching Action Plan

Agent: Lerato Sebele Supervisor: Mpho Molatlhegi Date: 07/07/2026
Focus Area
Tone & Empathy
Observed Strengths
Great use of positive phrasing during the collection call...
Opportunities for Development
Needs to ensure that a definitive commitment to pay...
Action Plan / Deliverables
1. Practice mock roleplays on closing...
Note: Coaching logs are maintained locally. Use 'Print' to save as a PDF for formal HR filing and performance reviews.

QA Evaluation Scorecard

1. Greeting & Identity Verification 8/10
Warm welcome, brand greeting used, customer security questions validated properly.
2. Customer Empathy & Tone 9/10
Active listening, professional vocal tone, positive words, pacing matching.
3. Problem Resolution & Solution Delivery 7/10
Information accuracy, solid solution options explained, first contact resolution attempt.
4. Wrap-up, Commitments & CRM Entry 8/10
Confirming next actions, friendly close, complete CRM notation and logs.

QA Scorecard Analysis

80.5%
Overall Evaluation Score
Meeting Requirements
The agent demonstrates acceptable service speed, compliance, and resolution skills. Continue standard coaching cycles.

Historical Performance Metrics

Simulated AHT Reduction Target 20% Reduction
Slide to simulate potential handle time reductions from agent coaching, process shortcuts, or AI automation.

SLA & AHT Optimization Outputs

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Current AHT
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Optimized AHT Goal
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Current SLA %
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Team Capacity Increase
Capacity Impact
By reducing handle times, your team will gain significant spare capacity, which directly lowers wait times and raises Service Level.
Key Insight: Small reductions in Average Handle Time (AHT) trigger compounding benefits. It increases the team's service capacity exponentially, leading to rapid SLA improvements without hiring more agents.

Let's Discuss Your Project

Contact Details

Registered Address
Plot 61050, Gaborone Diamond Park, Block 8, Gaborone, Botswana
Company Registration
BW00001718864
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